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Practice Policies

Route du Fort believe in having robust policies in place to assist with patient care. It is important that our patients know exactly what these are, and as such we encourage you to read them for yourselves.

If you need any further information on our policies, but can’t find it here, please Contact Us

Complaints take many forms, from constructive criticism to an expression of extreme dissatisfaction. We take complaints seriously at Route du Fort and treat each as a learning opportunity.

You can see our complaints policy here, and also further information and guidance here.

We're always happy to receive a compliment - it helps us learn how to better care for our patients and to reward those staff who earn it.

If you have something to share, please ask for the Practice Manager, or email practice.manager@rdf.gpnet.je

Any patient seeing one of our staff is entitled to have a chaperone in attendance for any reason. Please click here to see our full policy.